Privacy Policy
ChallengeBox LLC, Privacy Policy
Last Updated: August 17, 2022
This Privacy Policy is designed to help you understand how ChallengeBox LLC. (“ChallengeBox,” “we,” “us,” and “our”) collect, use, and share your personal information and to help you understand and exercise your privacy rights. ChallengeBox is the data controller for the personal information we process. For information on how to contact us, please refer to Section 14 below.
1. SCOPE
2. PERSONAL INFORMATION WE COLLECT
3. HOW WE USE YOUR INFORMATION
4. WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR INFORMATION
5. HOW WE SHARE YOUR INFORMATION
6. YOUR PRIVACY CHOICES AND RIGHTS
7. SECURITY OF YOUR INFORMATION
8. INTERNATIONAL DATA TRANSFERS
9. RETENTION OF PERSONAL INFORMATION
10. REQUEST TO DELETE USER ACCOUNT & PERSONAL DETAILS
11.CHILDREN’S INFORMATION
12. OTHER PROVISIONS
13. CONTACT US
1. SCOPE
This Privacy Policy applies to personal information processed by us, including on our websites, games, and other online or offline offerings (collectively, the “Services”). We may modify this Privacy Policy from time to time. The date of change will be shown next to “Effective Date” at the top of this page. We encourage you to read this Privacy Policy periodically to ensure you have up-to-date knowledge of our privacy practices. Whenever material changes to this Privacy Policy are made, if we have your email address, we will provide you with notice before the modifications are effective by sending a message to the email on file. Otherwise, this Privacy Policy will be revised by updating a new version dated as of the date it takes effect. By continuing to access or use the Services after changes to this Privacy Policy become effective, you agree to be bound by the revised Privacy Policy. If any changes are unacceptable to you, you may stop using the Services.
If you are a European Economic Area (“EEA”) resident, this whole Privacy Policy applies to you. However, EEA residents should see Section 8 below, which will inform you in detail about the personal information we process, how we process it, for which purposes we process it, with whom we share it, on what legal basis we process and transfer your personal information and which rights you have regarding the processing of your personal information.
2. PERSONAL INFORMATION WE COLLECT
The categories of personal information we collect depend on how you interact with us, our Services, and the requirements of applicable law. We collect information that you provide to us on our websites and through our games, information we obtain automatically when you use our Services, and information from other sources such as third-party services and organizations, as described below.
A. Information You Provide to Us Directly
We may collect the following personal information that you provide to us:
Account Creation. We may collect information from Oculus or other platforms (like Discord) when you create an account to play our games via such platforms, such as your profile picture, display name, Game Platform User ID, or other information that you have made available via your privacy settings on such platforms, including your height, weight, gender. If you elect to create an account directly through the website, we may collect your email address, name, payment information or other information that you have made available, including your height, weight, gender.
Purchases. We may collect aggregate information from Oculus (e.g., what has been purchased and refund metrics) for any payments made for our Services that are processed through Oculus. If you make purchases directly through our website, we may collect a credit/debit card number and related financial information (such as CVV, expiration date, and billing address), or other payment information (such as a PayPal or Apple Pay account), depending on the form of payment you choose.
Your Communications with Us. We may collect personal information, such as your name and email address, when you complete the “Contact Us” form on our main website, Live Chat us for support or other reasons, or register for our mailing list and other information you may provide when you apply for a job or otherwise communicate with us.
Interactive Features. We and others who use our Services may have access to personal information that you submit or make available through our interactive features (e.g., the games themselves, forums, blogs, and social media pages). By way of illustration, you may be able to speak directly with other players via our games. Any information you provide on these features will be considered “public”, unless otherwise required by applicable law, and is not subject to the privacy protections referenced herein. Please do not share any personal information over these public forums, including, without limitation by verbally sharing such information. .
Sweepstakes or Contests. We may collect personal information you provide for any sweepstakes or contests that we offer. In some jurisdictions, we are required to publicly share information of sweepstakes and contest winners.
Business Development and Strategic Partnerships. We may collect personal information from individuals and third parties to assess and pursue potential business opportunities.
Job Applications. We may post job openings and opportunities on our Services. If you reply to one of these postings by submitting your application, CV and/or cover letter to us, we will collect and use your information to assess your qualifications.
B. Information Collected Automatically
We may collect personal information automatically when you use our Services:
Automatic Data Collection. We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, user settings, cookie identifiers and platform identifiers , in game analytics, player event data, information on bugs and crashes browser or device information, general location information (including approximate location derived from IP address), and hardware information such as your GPU (type and clock speed), CPU (type and clock speed), system memory, OS locale, and Internet service provider. We may also automatically collect information regarding your use of our Services, such as pages that you visit before, during and after using our Services, information about the links you click, the types of content you interact with, the frequency and duration of your activities, and other information about how you use our Services. We also automatically collect statics related to your game play, including, without limitations number of games played.
Cookies, Pixel Tags/Web Beacons, and Other Technologies. We, as well as third parties that provide content, advertising, or other functionality on our Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies”) to automatically collect information through your use of our Services.
C. Cookies
What are Cookies: Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser and uniquely identify your browser. These cookies help us provide a better user experience, understand how the website performs and to analyze what works and where it needs improvement. In addition to the cookies we use on this website, we also use tracking technologies in some emails and push notifications which enable us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies will be set on your device and will also be set if you click on any link within the email.
How we use Cookies: As most of the online services, our website uses cookies for several purposes. We use first-party cookies for understanding how the website performs, how you interact with our website and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.
* Cookies We Use :
* Essential: Some cookies are essential for you to be able to experience the full functionality and accessibility of our site. Functional: These cookies allow our website to remember choices you make when you use our website, such as remembering your language preferences, remembering your login details and remembering the changes you make on other parts of our website which you can customize. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you visit our website or use our Services.Statistics and analytics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement. For instance, Google Analytics is a web analytics tool that helps us understand how users engage with the website and game. Like many services, Google Analytics uses first-party cookies to track user interactions, as in our case, where they are used to collect information about how users use our site. This information is used to compile reports and to help us improve our website. The reports disclose website trends without identifying individual visitors.
* Cookie Preferences: Should you decide to change your preferences, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies.
D. Information Collected from Other Sources
We may obtain information about you from other sources, including from other users and through third-party services and organizations.
3. HOW WE USE YOUR INFORMATION
We use your information for a variety of business purposes, including to provide our Services, for administrative purposes, and to market our products and Services, as described below.
A. Provide Our Services
We use your information to provide you with our Services, such as:
* Managing your information and accounts, as applicable;If we collect your height, we will use it to calibrate your player’s avatar;Using and disclosing your credit, debit or payment card or other financial information to process payments and prevent fraud;Providing access to certain areas, functionalities, and features of our Services;Answering requests for customer or technical support; Communicating with you about your account, activities on our Services, and policy changes; andFor other purposes as disclosed at the time you provide your personal information or otherwise with your consent.
B. Administrative Purposes
We use your information for various administrative purposes listed below where we have a legal basis to do so, such as:
* Product research and development (including marketing research);Detecting security incidents, protecting against malicious, deceptive, fraudulent or illegal activity, and prosecuting those responsible for that activity;Measuring interest and engagement in our Services;Improving, upgrading or enhancing our Services;Developing new products and Services;Ensuring internal quality control and safety;Authenticating and verifying individual identities;Debugging to identify and repair errors with our Services;Auditing relating to interactions, transactions and other compliance activities;Enforcing our agreements and policies;To create aggregated analytics information, such as information about the device from which you access our Services; andProcessing applications if you apply for a job we post on our Services.
C. Marketing and Advertising our Products and Services
We may use personal information to tailor and provide you with content and advertisements.
We market to you in the following ways: via email campaigns, targeted on-line advertisements on social media and at trade shows and other events.
If you have any questions about our marketing practices or if you would like to withdraw consent of the use of your personal information for marketing purposes, you may contact us at any time as set forth in Section below.
D. Other Purposes
We also use your information for other purposes as requested by you or as permitted by applicable law.
Consent. We may use personal information for other purposes that are clearly disclosed to you at the time you provide personal information or with your consent.
To promote safety, integrity and security. We use the information we collect to verify activity, combat harmful conduct, detect and prevent bad experiences, maintain the integrity of our Services, and promote safety and security.
Share Content with Friends. Our Services may offer various tools and functionalities. For example, we may allow you to forward or share certain content with a friend.
Complying with our legal obligations. We may process personal information as needed to comply with our legal obligations, including if we have a good faith belief that the law requires us to do so or when we have a good-faith belief it is necessary as described in Section 5B below.
4. WHAT IS OUR LEGAL BASIS FOR PROCESSING YOUR INFORMATION
As necessary to fulfill our Terms of Service and provide the Services; consistent with your consent, which you may revoke at any time; as necessary to comply with our legal obligations; occasionally to protect your vital interests or those of others; as necessary in the public interest; and as necessary for our (or others') legitimate interests, unless those interests are overridden by your interests or fundamental rights and freedoms that require protection of personal data.
5. HOW WE SHARE YOUR INFORMATION
We share your information to third parties for the following business purposes: to provide our Services, to protect us or others, or in the event of a major business transaction such as a merger, sale, or asset transfer, as described below.
A. To Provide our Services
The categories of third parties with whom we may share your information are described below.
Service Providers. We may share your personal information with our third-party service providers who use that information to help us provide our Services. This includes service providers that provide us with IT support, hosting, payment processing, customer service, marketing and related services. Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processor, Stripe, or through Oculus. Stripe may use your payment data in accordance with its privacy policy, https://stripe.com/privacy. By using our Services, you acknowledge that your personal information may be transferred to such third-party service providers.
APIs/SDKs. We may use third-party Application Program Interfaces (“APIs”) and software development kits (“SDKs”) as part of the functionality of our Services.
Other users and the public. Your profile and other user-generated content may be visible to other users of the Service. For example, other users of the Service may have access to your information if you chose to make your profile or other personal information available to them through the Service. You may also choose to share your information with third-party platforms (such as Facebook), or otherwise share information on our social media pages on third-party platforms. This information can be seen, collected and used by others, including being cached, copied, screen captured or stored elsewhere by others, and we are not responsible for any such use of information.
B. To Protect Us or Others
We may access, preserve, and disclose information associated with you to external parties if we, in good faith, believe doing so is required or appropriate to: comply with law enforcement or national security requests and legal process, such as a court order or subpoena; protect your, our, or others’ rights, property, or safety; enforce our policies or contracts; collect amounts owed to us; or assist with an investigation or prosecution of suspected or actual illegal activity.
C. In the Event of Merger, Sale, or Other Asset Transfers
If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction, as permitted by law and contract.
6. YOUR PRIVACY CHOICES AND RIGHTS
Your Privacy Choices. The privacy choices you may have about your personal information are described below.
Account Deletion. If you wish to delete an account created with us, we will provide an account deletion flow on our website or game, when we implement account creation flow in our oculus game as well as our website. Once you initiate account deletion flow on our website or game, we will initiate the process of deleting all your personal information in our databases permanently.
Email Communications. If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. Note that you will continue to receive transaction-related emails regarding products or Services you have requested. We may also send you certain non-promotional communications regarding us and our Services, and you will not be able to opt out of those communications. We process requests to be removed from email marketing lists.
“Do Not Track.” Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. Please note that we do not respond to or honor DNT signals or similar mechanisms transmitted by web browsers.
Your Privacy Rights. In accordance with applicable law, in certain circumstances you may have the right to:
* Access personal information about you, including: (i) confirming whether we are processing your personal information; and (ii) obtaining access to or a copy of your personal information;Request correction of your personal information where it is inaccurate, incomplete or outdated;Request deletion or anonymization of your personal information;Request restriction of our processing of your personal information;Right to object to our processing of your personal information for direct marketing purposes or where we are processing data based on our legitimate interests;Withdraw your consent to our processing of your personal information – if you refrain from providing personal information or withdraw your consent to processing, some features of our Service may not be available;Request data portability and receive an electronic copy of personal information that you have provided to us; andBe informed about third parties with which your personal information has been shared.
If you would like to exercise any of these rights, please contact us as set forth in Section 14 below.
7. SECURITY OF YOUR INFORMATION
We take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy. We have taken appropriate safeguards to require that your personal information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. By using our Services or providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services.
8. INTERNATIONAL DATA TRANSFERS
As we are a United States company, it is necessary to transfer your personal information to the US and other third countries outside of the UK/EEA in order for us to provide the Services to you and such third countries may have data protection laws that are different and less protective from the laws where you live. Where we transfer UK/EEA personal data to third parties in third countries, we utilize Standard Contractual Clauses approved by the European Commission and rely on the European Commission’s adequacy decisions about certain countries, as applicable, for such transfers.
You may have the right to lodge a complaint with your local supervisory authority if you believe our processing of your personal information violates applicable law including in the EU and UK.
9. RETENTION OF PERSONAL INFORMATION
We store the personal information we collect as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.
10. REQUEST TO DELETE USER ACCOUNT AND PERSONAL DETAILS
As a user of ChallengeBox Fitness game, you can request to delete your account details by contacting us using contact us section below, which will be honored regardless of the situation and will be permanently deleted from our database and all areas where the user personal information is stored.
11. CHILDREN’S INFORMATION
The Services are not directed to children under 13 (or other age as required by local law), and we do not knowingly collect personal information from children.
If you are a parent or guardian and wish to review information collected from your child, or have that information modified or deleted, you may contact us as described in below. If we become aware that a child has provided us with personal information in violation of applicable law, we will delete any personal information we have collected, unless we have a legal obligation to keep it, and terminate the child’s account and/or revert them to the underage experience, as applicable.
12. OTHER PROVISIONS
Third-Party Websites/Applications. The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for, the privacy practices or content of such other websites or applications. Providing personal information to third-party websites or applications is at your own risk. If you use social media to follow us or interact with us, please understand your use of the social media services may result in the collection or sharing of information about you by those social media services. We have no control over, and decline all responsibility for, the use of your personal data by these third parties. Your use of social media, including your interactions with us on social media, are at your discretion.
13. CONTACT US
If you have any questions about our privacy practices or this Privacy Policy, or to exercise your rights as detailed in this Privacy Policy, please contact us at:
ChallengeBox LLC.
1520 Richardson dr,
Richardson, Texas, 75080